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2013年10月29日 星期二

[阿拉斯加] 極光列車 Alaska Railroad 購票心得



如果你想搭Alaska railroad 極光特慢車,路上又有同行朋友

那建議使用Northern Lights Coupon 買一送一的折價券,便宜很多!!

即使那本Coupon書要價USD79.5 (=NTD 2385)

相信我,值回票價~

這個網站可以查詢優惠內容 >>> http://www.alaska-discounts.com/








但使用Coupon 買票,流程上卻會複雜許多

大致上的步驟是
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1. 你必須要透過電話訂票(phone booking),網路訂票(web booking)不算

     Guest Services of Alaska Railroad Corporation

     (Phone): 1-907-265-2494 

     (Toll-Free): 1-800-544-0552

     Hours: Mon-Fri 7 a.m. - 5 p.m. Sat-Sun 7 a.m.-4 p.m. Alaska Standard Time

     reservations@akrr.com


2. 訂票中要準備好的資料如下:
。日期
。起終點
。乘客人數,與每一位乘客的護照英文名
。信用卡號碼&安全碼
。billing adress
(通常美國信用卡,會再比對持卡人的地址。如果是台灣信用卡,報你家地址即可)

3. 然後客服人員會給你一組confirmation code
記得請他再寄一份電子訂單到你信箱

4. 最後再把Northern lights coupon book 關於列車的那一張撕下來
連同confirmation code 寄到alaska railroad去
327 W. Ship Creek Avenue
PO Box 107500
Anchorage AK 99510-7500


5. 過10天後再寄信跟客服確認是否收到折價券

以上。

------------------------------------------------------------------------

簡單的介紹完了

但還是想來跟大家分享我當初的 傻人傻事 心路歷程….

我訂的是Anchorage到Fairbanks的單程車票

當初認為Coupon會像網路購物一樣

會印一組promotion code,讓我們在網路訂票時可輸入

但把書頁翻來覆去就是找不到

最後我打skype 去Alaska Railroad 的客服中心詢問

問他:「如果想用折價券買車票,請問該怎麼做?」

客服說:「喔! 妳需要先訂好票,取得confirmation number後, 再把coupon券撕下來寄給我們~」

挖~用郵寄的方式?? 這麼輕薄的紙要飄洋過海到遙遠的北國???

hello美國郵政, 我可以相信你嗎…?

所以我跟客服再三確認了好幾遍,還又寄信問了一次

以下是客服的回信:
You need to make the reservation first.
You’ll receive a confirmation code. 
Then mail coupons with that code.


所以我就很放心上網booking了
http://www.alaskarailroad.com/Tickets/RailSearch/tabid/362/Default.aspx

我拿到confirmation code後, 再度寄信跟客服確認

好險有寄這封信….@@

因為得到以下回覆:

The northern lights coupons cannot be used for web bookings. Please call us.

半夜兩點收到,嚇到從床上彈起來,立刻撥電話過去!

溝通了一陣子,大致上就是說 要用電話訂票啦!網路不算!

所以要我重訂,重訂的話會更改confirmation number

因此要收手續費 (Change fee) 10%

真是晴天霹靂,因為10% 費用不便宜捏!!!!

討論無效,最後只好認賠……T^T


因為怕寄丟,我持續追蹤近況

直到客服回覆這封信後,才放心~

The reservation does show that the coupons have been added and there is no balance due. 
Let us know if you have any questions!


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此外~收到的 Itinerary 內有些注意事項,跟大家分享,安排行程時可以注意一下

。出發8天前取消鐵路行程,退費10%,否則不退費
Rail-only bookings that are canceled eight or more days before travel will be refunded less 10% of the booking value. No refunds will be issued seven days or less before travel.

。更改手續費10%,套裝行程要在出發36天前,而鐵路行程是8天前
    如果你更改後的費用是變高的,那手續費就不收了
All paid bookings are subject to a 10 percent change fee. Changes are allowed on packages up to 36 days before travel and on rail-only bookings up to eight days prior to travel. Change fees apply only to the changed value of the booking. No change fees apply when the change increases the cost of the booking.

。發車前一小時要抵達車站 
One hour prior to the scheduled departure time

。乘客可以帶兩件大行李和一件隨身行李,限重50磅 (約22.5 kg)
    超重、帶腳踏車或諸如此類的裝備,要加收USD20
Alaska Railroad passengers are allowed two pieces of checked baggage and one carry-on. No single piece may weigh over 50 lbs. A special handling fee of $20 per bag applies to oversized bags, bicycles, and other recreational equipment.

。關於餐費,夏季列車只收信用卡,不收現金,冬季列車兩者都收。
    若乘客沒有信用卡,可先前往購票櫃台買餐券,或是打電話到預約櫃檯去
Our food service company will no longer be accepting cash payments on our summer trains, but will continue to do so for our winter train service. Onboard purchases may be made with any card bearing an American Express, Discover, MasterCard, or Visa brand logo. This includes debit and gift cards. To accommodate our customers who do not currently have a credit or debit card, prepaid meal vouchers are available for purchase at all of our ticket counters or through our Reservation Call Center at 1-800-544-0552.


。鐵路常誤點,建議最好不要跟飛機排在同一天,以免趕不上航班
    萬一發生了,鐵路公司不負責~
    強烈建議旅客購買旅遊不便險
Delays can occur with rail service. We recommend that you do not book your rail arrival and air departure on the same day. The Alaska Railroad will not be responsible for missed connections. We strongly recommend that you purchase trip cancellation insurance so you can plan your travel with complete peace of mind.






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